Return policy

Returns & Exchanges Policy

• RETURN AND EXCHANGE POLICY Guaranteed Satisfaction
  At Aurevico, we always strive for your satisfaction. This policy ensures a
  clear and fair process.

• General Conditions Contact us through our form or by email at support@aurevico.com. 

• Accepted Reasons 3.1. Withdrawal / Change of Mind: You have up to 30 calendar days from receiving the product. The product must: Be in its original packaging
  Show no signs of use Include all accessories If approved, you will receive a return label valid for 7 days.

• 3.2. Manufacturing Defects: Must be requested within 30 days. Does not cover accidental damage or improper use.

• 3.3. Damaged Product Upon Arrival: Refuse the delivery or request an immediate return. Please attach photos of the damage.

• 3.4. Incorrect Product: You must request the exchange within a maximum of 7 calendar days.

• 3.5. Inspection and Resolution: Once received, the product will be inspected within 10 business days. If approved, a refund will be issued.

• 3.6. Proofs: You must attach photos or videos clearly showing the issue.

• 3.7. Customer Responsibility: It is the customer's responsibility to choose the correct model/color when purchasing. Refund Options

• 4.1. Store Credit: Valid for the same amount towards future purchases.

• 4.2. Credit Card: Refunds are processed according to the card issuer's timelines (1–2 billing cycles).

• 4.3. Chargebacks: If the product was delivered but payment was reversed, return will be requested.

• 4.4. Bank Transfer: Refund within up to 10 business days to the original account.

• 4.5. Other Cases (lost, out of stock): Processed within 5 business days.

• Questions Contact us through the website or by email at support@aurevico.com.

• Once the return is received and inspected, you will be notified of approval or rejection.
  
  

• Approved refunds will be processed to the original payment method within 14 days.